NOT AUTHORIZED

On the the 23 March I called Hyundai Milnerton to book my service as I have a service plan with them. I first booked it for the 31 March but called back immediately to change it to the 4 April. I was there by 6.30 am 4 April to get in asap. The assistant came to my window at 7.30am and and asked for my details and told me that no job card was completed for me though it didn't seem like an issue, I asked him if it would cause a delay and he said it would not. They provided a shuttle that left about 20 minutes late. I eventually got to work at 9.30. Whilst on the shuttle I got a call saying my service had NOT been AUTHORIZED they called me at work to me that they cannot obtain authorization and that I must call *** to get authorization and I did then whoever answered said I must call *** and I did, I spoke to Phineas who said he will call hyundai milnerton to tell them to call for authorization!?? It's passed 1pm and seems my car will not be serviced! No one takes ownership they expect me to fix their errors!!? :-(<br> Just called lyndell again and she confirmed that it's a error on their side yet they are not proceeding with the service