pp
peterrobb.rsa peterrobb.rsa

1 reviews | Active since Jan 2017

19 Jun 2017, 09:52

No Spare keys after 3 months - Hyundai Bedfordview!

<p>So i recently purchased a demo Tucson 2.0 A/T and the car was sold to me by Hyundai without a spare key. I was told that something had happened to them and they would be in touch. 4 weeks later i had to follow up, and later speak to the general manager in order to get some sort of plan in place. I then had to wait (with no feedback again as promised by the manager) another 4 weeks to follow up with them as to progress - only to be told i would need to come in and bring my vehicle. I arrive and the sales team advise me that i cannot just bring my vehicle in as there a process involved that requires booking with the key cutters that takes up to 3 hours. We then arranged for the next day that the sales consultant will personally pick up my vehicle from my office and provide me a courtesy car (As im a consultant this was the only time i had available for the whole week). I received no phone call, there was no pickup and i still have no spare key 3 months after purchase. The consultant apologised and said he completely lost track. I would like to speak to someone who can make guarantees from hereon in.</p>

0
Replies (0)