No Response

I have written to Hyundai South Africa twice using the contact details provided on the Hyundai website, 2 weeks later still no response. I called Hyundai South Africa (Bedfordview) and liased with a customer care agent (name withheld) also to date no response to my simple questions. I have the e-mails to back this up. I refuse to believe that Hyundai's customer service is so bad.