NO PICNIC

I am satisfied with their service to the point where I am prepared to drive 20 km to have my vehicle serviced or should something need to be repaired. Their friendliness exceeds all other branches. Today I was forewarned that the part that was required would have to be collected from Boksburg branch and I would have to wait a few hours. I arrived at 7:00 and expected to wait +- 5 hours.At 12:20 I received an sms stating that they were busy with repairs. I was releived to know that my wait was almost over. At 13:45 I was told that the part had not even arrived yet. At 16:00 I paid the bill and proceeded to my vehicle. The front number plate was about to fall off. I was assured that this was due to my vehicle being washed. They could not explain the mud splashes on my vehicle but assured me that the car had indeed been washed and vacuumed, thus the reason for the front passenger seat being pushed up against the dashboard. My main concern however is the 9 hours it took to fix the lock on the door. I am of the opinion that they totally forgot to collect the part in Boksburg, even though they blamed the rain for the late collection.