No Customer Service

On 22 January 2015, Jacques de Klerk, a sales person at Hyundai Boksburg Eastrand, brought me a car to test drive. I told him that we will get back to him as I 1st want to check a few things before we make a decision. He told me to pay a holding deposit on the car which they will refund me immediately if I should decide not to take the car. I paid the holding deposit, but on 23 January I emailed him and told him we will not be taking the car, and I gave him my banking details for the money to be paid back to me. On the 30th January I mailed him again, querying about my money. I also phoned and he told me he forgot about it. He said he will get it sorted immediately. On 3 February I sent another mail to query the money and I told him the next correspondence will be to his Dealer Principle. Still no reaction. On 13 February I phoned and asked to speak to he Dealer Principle, but he was not in. Spoke to JP, who is 2nd in charge. He told me he will phone me back. Till today no phonecall. On 16 February I mailed Riaan Jv Rensburg, the Dealer Principle. Today, 18 February, the money was finally paid into my account, but guess what, with a hold. Did they have to wait for the money, NO!!!!