no customer centricity

I just called the Service Centre to book my car in for a service and was advised they can only drop me off and I they cannot bring the car back or collet me to come and get the car back ,and I find that very unfair someone please explain to me how is that possible ,I had a ford and was dropping it off and they bring me back to work and they drop it off at work .whys is Hyundai not helpful in that manner still no response maybe the services centers Hyundai Constantia Kloof Hyundai Weltevreden Park were not doing their own thing the company operates like that, no wonder there is no response from this 20 days later