No consideration or sympathy

Wednesday 8th November 2017 will mark 3 weeks that my vehicle has been parked @ Hyundai Bryanston. The week before that my car died out and i needed to be towed, i was taken to the Kempton park branch. My car was due for a service 75k. The Kempton branch fixed the vehicle and did the service, turned out it was a factory fault. A week later my car did the exact same thing and died out on the N1 on near the William Nicol off ramp. I got towed this time to Bryanston Hyundai. The first week they did nothing on my car because they were waiting for a letter from Kempton branch (Johan) in order for them to push a claim through again to their warranties department. The second week every time i have to call Donovan to ask about my vehicle because he doesn't keep me posted, even though he doesn't have news. Since last week his been giving the story that his waiting for the engineer to give a report on my car because its now worst off. I have had this vehicle since 2014 - i'm the first owner of the car, its been through every service, i ensure i take good care of the car from buying new brakes to break pads. I'm very disappointed in the service only because nobody cares that i'm battling to get to work, I've advised them that i live in Krugersdorp and work in Kempton Park but they don't seem bothered at that factor because they waiting for a report from the engineer. How long does this report take? and why must i suffer? i'm paying a full installment on a car that i'm not even using. Hyundai doesn't even want to give me a courtesy car in the interim whilst they try to figure out a way forward - who does that to a loyal customer, wheres the compassion? Surely business should have a heart, why don't they care that i'm being inconvenienced? I've begged and pleaded with them every time i call about the courtesy car. Now again this morning i call Donovan again, his still waiting on the engineer, i ask about the courtesy vehicle - no he cant do anything about that until the report comes in. This brand was good until i had a problem and that's when you realize people aren't as good as they put out to be. I said to the one guy there Peter that i didn't really care how long it took for them to fix the car, all i wanted was that it gets fixed properly and that in the meantime can they give me a car to use. They sell cars everyday, the sales reps use cars to market the brand but they cant loan me one car in my time of need. What a shame! so i if it takes months to sort out the car they still wouldn't compensate me because its not their problem, these are the same people i trusted to fix my car, i don't even know how it got damaged after a service factory fault or not.