New Vehicle Fault Complaint

I am writing to express my extreme dissatisfaction regarding a serious defect in the new Hyundai Exter I purchased from your dealership ALBERTON on 23 September 2025. From the beginning, the vehicle has had an issue where water enters the interior during rain. This is completely unacceptable for a brand-new car and should never have passed delivery inspection.What is even more frustrating is that I have already returned the vehicle to your dealership on two separate occasions to have this issue resolved, yet the problem still persists. First the said the aircon blocked pipes,secondly the rubber of windscreen are not sealed.This shows a clear failure to properly diagnose and fix the fault.I am extremely disappointed with both the quality of the vehicle and the level of service I have received, it’s been a month now still This situation has caused ongoing inconvenience and has severely affected my trust in your dealership.

I now expect immediate and decisive action. The vehicle must be thoroughly inspected and properly repaired once and for all at no cost to me. If this issue is not resolved without delay, I will have no choice but to escalate the matter further and pursue alternative remedies, including possible replacement of the vehicle.