Never ever again

Item: Hyundai South Africa
Rating: 1

To Naill and Team http://www.carfind.co.za/vehicle.aspx?carid= ********** http://www.hyundai.co.za/pre-owned-vehicles/showroom/2015-volkswagen-golf-vii-gti-20-tsi-dsg-49ucf48828/ Car Details: 2015 Golf 7 GTI DSG Registration Number: DN60RTGP Vin Number: WVWZZZAUZFW148829 Engine number CHHM00042 is the one that was removed and replaced with CHH065246. The Story: I browsed for A VW Golf 7 GTi on Carfind.co.za and I saw one on the Hyundai floor in Zambezi. I did some investigation on Hyundai's website, they do a 125 point check an there is a 1000 KM confidence drive. Some of my friends and family worked for Hyundai and they are happy with the brand. The feedback on social media for Hyundai is good overall. No reason not to sign a deal with Hyundai then? Signed all my documents on Friday 16 September 2016 at the Zambezi branch, and off I went. On my way home from my family that night, suddenly, the car gave me an engine warning light and the tire pressure monitoring sensor light came on. I decided to stop the car in the garage and read up on forums on this error. Got in the car the next morning to reset the tire monitoring system on the radio as per forums. After resetting the TMS, the lights went away. I got in the car and went to my Saturday classes. On my way there the lights came on again. I went to the nearest VW garage and asked them to look into the issue. They advised that it might be due to loss of power on the battery. This might have been due to the Netstar installation. They reset all the errors on the car and all seems fine again. I send a message to the sales person to advise him that this was the issues and that the garage said the car was doing it due to the loss of power from the battery. The next morning I had to leave on my work trip to Durban. On the road at 12 AM and all seems OK with the car. As I drove into Harrismith the tire pressure monitor came on again, but added to that the Park Distance Control started to pinging and the light flashing. I decided to push through to Durban with this light continuously going on and off. The next day as I was driving around in Durban, it was getting hot, I wanted to turn the air-con on to cool the car down. After a while I noticed there is still no cold air coming into the car. I had to wait till Monday to get assistance. Monday morning I drove to the nearest VW garage and asked them to check it out. They advised that they are too full and can't assist and they have to book in the car. I decided to leave it and emailed Hyundai Zambezi to get me assistance. They responded to me that day and told me that I can take the car to a dealer in Durban and they have booked it in for me for the Wednesday. Took the car to the Durban VW dealer and they said that the car will take a day or two to assess. I agreed and off I went. The next day the dealer phoned me and asked me if I can come through to them, and that they want to discuss something with me. So I went through and I started recording the conversation, the technician at VW then said that there is clear indication of modification done on this car. He proceeded to show me that the air-con pipe that is severed by the bumper pressing against this pipe, he showed me some over-spray on the radiator and lifted the car higher to show me the replacement of the left control arm, and the sub frame, he also told me that the sound that the car made when turning was due to the shock's bolt on the sub-frame was loose and they had tighten it for me. Did Hyundai Zambezi sell me a car that was in an accident without declaring it? Looking at the level of damage it must have been a big accident for a sub frame replacement? What would have happened if that bolt came loose at 120 KM/H? What if I had to break hard? At this point it also made sense why the warning lights came on. I spoke to the Sales Manager at Hyundai, that was standing in, Jannie, and I advised him that I am terminating the contract and I followed this with an email that I drafted with a lawyer. I sent this off to the Dealer Principal, Anton Lubbe, for his attention and they responded to say that they will have to assess the vehicle themselves and they are a reputable Motor Dealer that will do everything in their power to come to an equitable resolution. He requested me to drive the car back and I decided not to. What if something happens on my way home? I did not want to take the risk. They gave me another Hyundai dealer in Durban to leave the car at. When I got home on Monday, I received an email from the sales manager, Deon, telling me that a software upgrade on the car will fix the air-con not working, even though the pipe is severed, and they found no other faults on the car. So I started to phone around. I phoned Volkswagen South African, they told me the car was last serviced at Lenasia VW. Lenasia VW told me the car's Engine was replaced on 14679 km by Mcdullings, Mcdullings said the engine was replaced for Great South Auto Body, they advised me that the damage to the car was over R 200 000+ due to the engine replacement, and that the lower control arm and the sub-frame was replaced by them. There was a bump to the front of the car. Although minor body repairs that was done, the engine was replaced. I called VW again and asked them, on their records, what the engine number is of the engine that is currently in the car. I checked the documents I signed with the bank and the engine numbers does not match. After the request of termination of this deal, Hyundai Zambezi said they will refund the car and reverse the deal once the car is on their premises. In a matter of a few phone calls I found out about the accident. Did Hyundai not know this? Did they not do their investigations on the car? Surely an engine replacement needs to be registered? Surely when the previous owner went to the dealer to sell the car they would have picked up that the car was in an accident. Because they would want to pay as little as possible for the car to make maximum profit? Surely they would have picked this up in their 125 point check? Did Hyundai commit ***** on my name by submitting the wrong engine number to Wesbank? What would have happened if I was in an accident and the registered engine number on the car is wrong? I would be arrested for *****ing a car? To add to this it took longer to get the deal cancelled than what it took to initiate the deal A month to be exact. I told the sales person that I will be going on a business trip, and that I will be away for a week and I will take delivery of the car when I get back. But he said that he will deliver before then. If your team did their homework and did not want to rush the deal from the beginning this will not have happened. But yes you cannot trust a Hyundai dealer. Even though the deal has been cancelled and even though they did assist, this could all have been avoided if they just did their checks and was honest with me. Anton did not have to send me a sms to say stop being childish, I have lost all confidence in Hyundai, The brand, the cars, the dealers. This so called "reputable dealer" just wanted to make a quick buck. Why was there so little done? Does Hyundai not look after their clients? Again after seeing this car online, I asked my friends to call in and ask about this car, your sales staff says that "The car is in excellent condition. No previous problems". No shame into giving the **** of this car to another person. On a last note to Hyundai South Africa, I will never in my life advise anyone to buy a Hyundai or go to a dealer that Hyundai's name is on. You are a disgrace to your brand.

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