1 reviews | Active since Sept 2020
Never and never again will I do business with Hyundai or even recommend someone else. Especially Hyundai East rand.
I bought my car brand new from hyundai East rand. After 3000km had central locking problem. Took the car to Hyundai East rand workshop. It took more than 8 hours to try and find out what was at fault. At first they said the tracker was at fault. I told to give me proof so we can hold the tracking service responsible. Then suddenly the tracker was not at fault but the antihijack. Their proof is 3 to 4 line sentences that the workshop manager ( Wade) wrote. He (Wade) said that he can take out the antihijack but it is going to cost me. Told him to live the car as it was so that the antihijack installer can come and take responsibility if he was at fault. We took the car from hyundai.My wife driving. She suddenly said that the steering wheel was stiff. I thought she only wanted me to drive. I realised the steering problem that night as I was going to work. The car would wonder off to the right and left. The steering was stiff like my said. Called hyundai East rand workshop the next morning. The workshop manager denied everything. He said they never touched the steering wheel. He said the steering wheel problem was caused by the antihijack and every problem in future will be caused by the antihijack. I brought a car with one problem. Collected a car with two problems. Central locking and a steering problem. My antihijack installer (qualified installer) came to check on the accusations made by workshop manager. By now I wanted total transparency to avoid the run around between him and the workshop manager. So I stood by his sight to see.He took out his equipment and started testing for faults.The antihijack system was never at fault. He sorted the problem in less than 30 minutes. He also visually checked the steering wheel. There was no electrical or mechanical damage to the steering but bad reassembling of the outer covers of the steering wheel. The wrongly assembled plastic covers were at fault. Something that a proper checklist could have avoided. Its been more than a month and still using the same antihijack. Dishonest employees will bring down the business. The workshop manager **** about the central locking and the steering wheel problem. The is also bad reviews on the internet about him. Hyundai brand will be tonished because of management who does not hold employees responsible for their negligence. I will tell everyone who listens. How will I trust Hyundai going forward? Why should a recommend anyone to do business with Hyundai. Businesses do fall because of unhappy client. As soon as I can will sell this car. Hyundai will benefit but what about the next coming years. The bad customer complaints will catch up with hyundai. People do talk. At work,churches, union meetings,family meetings,friends meeting and even in communities. Soon your bad reviews will catch up with Hyundai. Do the right thing and your good work will follow Hyundai.
