My vehicle has been in your workshop for over 60 days for a parts

I would like to formally express my dissatisfaction with the service I have received from Hyundai Midrand.

My vehicle has been in your workshop for over 60 days for a parts replacement. Despite numerous follow-ups, I continue to receive inconsistent and unclear updates regarding the availability of the required part. This prolonged delay has left me without a car for two months, which is unacceptable.

Additionally, I was asked to pay a deposit for the part, which I did, yet the part has still not arrived. What concerns me most is the lack of communication—my emails have gone unanswered, and I have not received any meaningful feedback or resolution.

I kindly request urgent attention to this matter and a clear update on the status of my vehicle and the refund process.