MY PERSONAL ********** EXPERIENCE : HYUNDAI - SOMERSET WEST

<p>I took my Mom's vehicle to Hyundai - Somerset West to check why the vehicle would stall when getting warm. Their diagnostic report showed that the crankshaft position sensor required replacing and therefore provided them with the necessary authorisation so that they could proceed with the repairs. A few days later I went to collect the vehicle but had to pay R913.60 before I could take the vehicle. Just before paying, the workshop manager approched me and mentioned that the vehicle was damaged by a passing motorist. Hyundai - Somerset West had decided to leave the vehicle in the street and not on their property even though they had parking available in front of their offices or even in their workshop. (pictures were taken to prove this accusation). They refused to accept any responsibility while the vehicle was in their possession and I was forced to file a Accident Report with the Strand police without any assistance, whatsoever from their side. Then to add ''insult to injury'' the vehicle had not been repaired and kept stalling on my way home. They were contacted and they came to collect the vehicle to check again. I collected the vehicle from them and still the vehicle 'splutters'' when warming. The Dealer Principle of Hyundai Somerset West has been informed of all the problems in writing and he still refuses to take reponsibility. </p> <p>Hyundai - Somerset West have just called and will come and collect the vehicle tomorrow morning and try again to repair it - maybe 3rd time lucky or refund the R913.60 and I will take it to someone that knows</p> <p>Be careful what you buy from Hyundai - Somerset West as their customer care and after sales service needs a lot to be desired, so be warned</p>