Milnerton Branch Customer Service Lack

<p>I called on a Friday to find something out about my service plan and was told to call on Monday with my VIN number.</p> <p> </p> <p>I called Monday and my call was amswered by someone who was very unenthusiatic about speaking to me. Repeatedly asking me who I bought the car from which I didnt know and shouldnt matter as I just need general info. I then told HIM what to do by using a VIN number to sort out my problem.</p> <p> </p> <p>He then "put me through" to someone. I was put on hold for 4 minutes and then my call was answered by him again, asking who I was looking for. I explained and he put me through again for some time. Once someone asked who im waiting for where I expressed " Ive been put on hold now for almost 10 minutes and spoken to the same guy 3 times" - In a very ****y voice he rep**** "Its the same guy again and you have actually been waiting 5 minutes." I put the phone down on him after that as i dont have time for pathetic customer service and people not even apologising once for slow service.</p> <p> </p> <p>The call took place:</p> <p>monday 19 December 2016</p> <p>11:15am </p> <p> </p> <p>really dont expect this from a brand I inveates in by buying my car there.</p>