Mechanical problems H1 BUS

Customer Care Department Hyundai Automotive South Africa Dear Hyundai, Hyundai Automotive South Africa Hyundai Motor Company Alet Webb Re: Formal Complaint — Ongoing Mechanical Problems with My Hyundai H-1 Bus I am writing to formally raise a complaint regarding my Hyundai H-1, which I purchased in February 2023. Merely two months after purchasing the vehicle, in April 2023, I began experiencing persistent mechanical issues. From the beginning of these problems, I kept the salesperson, Alet Webb, fully informed of the difficulties I faced with the vehicle. She advised me to take the vehicle to the nearest Hyundai dealership whenever a problem occurred. Following this, I took the vehicle to Hyundai Bedfordview for the first time on 26 April 2024. Below is a list of invoices I paid each time I took the vehicle in for repairs. After each visit, the car would run for about a week before the same issues would arise again. Despite these interventions, the problems were never fully resolved. Over the past year and a half, the vehicle has been taken to Hyundai Bedfordview on approximately five separate occasions for the same recurring issues. In addition, I have also had the vehicle assessed at Hyundai Menlyn. To date, I have spent a total of R44 267.15 on repairs related to these ongoing problems — and this figure excludes regular service costs. Recently, Hyundai Menlyn advised that the only solution is to replace the engine completely, at a quoted cost of R275 844.73. This is an excessive and unreasonable amount, especially considering the fact that the problems began shortly after I purchased the vehicle. This situation has caused me severe financial pressure and inconvenience. I bought this vehicle in good faith, expecting reliability and quality after-sales support from Hyundai. Instead, I have faced ongoing mechanical failures, significant repair costs, and no permanent resolution. I therefore request the following from Hyundai South Africa: That Hyundai takes the vehicle back due to its ongoing and unresolved defects. That a fair resolution is reached regarding the outstanding finance owed to the bank. That I am not held financially responsible for a defect that is clearly not due to misuse or negligence on my part. I have acted in good faith at every stage by reporting the issues promptly and allowing Hyundai dealerships to attempt repairs multiple times. The fact that the vehicle remains problematic clearly indicates a serious underlying defect that should be addressed by the manufacturer, not at my expense. Your urgent response will be highly appreciated. I trust Hyundai will treat this matter with the seriousness and urgency it deserves. Yours sincerely, Gloria Phakathi Activate to view larger image,