Massive drop in service at service centre

I needed my vehicle checked for a noise coming from the bottom when I turn and when I brake. After numerous attempts to get the car booked last Thursday due to the branch delaying contacting me, I had to book the car in today at 7 am. <br> <br> Got there booked the car in but throughout the day no one called to discuss what they were doing until I called 3 times and was told to collect the car at 3.<br> <br> Got there to discover the shock mounting cups was replaced as per the job card but was informed by Chantell that the parts were ordered from JHB and I need to comeback.<br> <br> This is a serious issue as Paarden Eiland has never been so slack. Why wait until I sign the job card to say the parts need to still arrive. They had the car since 7 the morning surely there was enough time to complete the job.<br> <br> I need a resolution on this as I wasted a day off work to get the car sorted but Hyundai didn't deliver as efficiently as they have before.<br> <br> This is concerning<br> <br> Craig Wentzel