Lying and bad cutomer service of Sales person

Dear Hyundai Centurion,

I do not know how you do business without integrity and training your Staff to lie to customer in order to make a sale or meet a target!

We had the worst service in a very long time from Jan , one of your so call sales.

He offered to buy our i20 from us at an agreed price on 7th of March 2019, he allegedly had a buyer for our car and he urgently wanted the car to service and clean before he sells the car to the new buyer. So we dropped of the car before 9:00 as agreed in order to receive payment and he can work on the car so long.

We then had to rent a car for the following week as my new car would only be available on the 16th of March.

So Monday comes and we have not received payment for my car that we gave in on Friday as Jan urgently needed the car. When we followed up on payment Tuesday Jan said the paperwork would need to updated to be signed by myself and not my husband as the car is in my name. So we updated the paperwork , submitted the paperwork and Jan confirmed again on Wednesday the payment has been loaded we will get the money the afternoon latest Thursday. Again Thursday comes and no money in my account yet, phoned Jan multiple times to his answer he will send us proof of payment and the money was to reflect on Friday. Then you guest it, Friday one week after we given the vehicle for urgent sale , no money received. Only to find out they never een touched the vehicle they never loaded the payment and according to Jan the dealer principle was out the whole week and he had to sign off final paperwork.

Jan then on Friday afternoon said there was more work needed than anticipated . So after an entire week of lies and delays we had to cancel the sale as the lack of cutomer service and knowingly lying to your customers.

We will never support your dealership again and we will also tell any and everybody of the bad service , time and money you costs us!