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Francois B

1 reviews | Active since Aug 2013

02 Jun 2024, 18:18

Lost trust in Hyundai

It is with regret that I am forced to amend my previous 5 star rating to the above 1 star. About 10 months ago, I purchased an apparent “demo” model from Hyundai Tygervalley. Brendon and Johan assisted me but have apparently since moved to other branches. The service at the time was excellent but as with most sales teams, this is to be expected when trying to close the deal. In April, my vehicle went in for its 1st service, to my surprise after giving the vehicle number plate I was called Mr Erasmus. Most would agree this seemed strange as it was supposed to be a demo model. I wrote to the Hyundai complaints team to request the vehicles history, I am still waiting for a reply after months. Last week I was able and to reach Bertus at Hyundai Tygervalley who finally was able to look up the VIN nr. Apparently there are two types of “demo” vehicles which was never explained to me by Johan. I feel it my duty to warn all potential clients to check and double check paperwork when purchasing. I am terribly disappointed by Hyundai, going forward please be honest and transparent when selling your vehicles!

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