1 reviews | Active since Jan 2012
Lost confidence in the brand and poor service
David Venter assisted me with a process to purchase the i20 last year before I went on maternity leave (end of March). I brought my car in for the first services on the 11th of December 2014 and I mentioned to Nareen Singh (Servicing) that my car had a leak, a s****ing sound and rattle in front on the right side. I was advised that there is no leak/rattle and that my brake pads needed to be replaced. I was not happy about the feedback but I trusted the services department. I monitored the leak which was still there and the rattle was occasional. Towards my 30000 km service the rattle worsened and also the s****ing sound started again. I booked it in and brought it in at the same dealership and this time I was assisted by Janet Mothoagae. I mentioned the s****ing in front right wheel, rattle and the leak. I received feedback that my brake pads and my disks need to be replaced (R5000). Also that they now picked up the leak (which they missed at the first service) and now replaced some parts due to gear box oil that has been leaking (warranty). I have tried to escalate and still I didn't get favourable results & told that it is my driving! THIS IS SHOCKING FOR A BRAND NEW CAR!!!
