Lies Lies and More Lies from Hyundai

Africa's Timeline. May 13, 2016 3:34pm. I am so disaapointed with the service I have received from Hyundai Hillcrest/Pinetown - and Head Office, as I resorted to taking my complaint to Head Office, who have too not done anything. Mark Torronce Principal Dealer of Pinetown and Hillcrest still has not bothered to respond to my emails, but in fact has rather gone away for the weekend. I was promised my car on Tuesday 10th May and its now Friday afternoon 13th 15h30 and I still do not have my car. As soon as I signed the papers to purchase the car all service vanished. Everyone at Hillcrest was so helpful (Thube Mkhize - sales person who I now refuse to deal with, and Venesh Dhayalall - Sales Executive) have done nothing but upset me and anger me along the way. I contacted Lydia at Head Office, who has now advised that there is nothing more she can do, but I can now lay a complaint at the Ombudsman. I am absolutely shocked that Hyundai would not rather sort this out without me having to approach the Ombudsman. I was promised my car this afternoon, and STILL i do not have my car. I was **** to, hung up on and now left like no one at Hyundai could bother to try and make me a bit more at ease. I was advised that my vehicle was at Hillcrest branch this morning early, just needed to be washed. I dont know why I have had to go this far in getting some sort of feedback from Hyundai - I am now just been ignored, and I am really really upset. I gracefully asked Mark Torronce to respond to me which he has yet to do. And I dont feel like this is acceptable. This was supposed to be a joyous time for me, but has turned into an absolute NIGHTMARE! I dont even want the car anymore, as I can only now imagine the service I will be receiving when servicng etc. This is my FIRST Hyundai, and I am now really sorry that I didnt go for another brand. I would really appreciate some sort of response, as I will take all avenues I have to until I can get some sort of closure for the DISGUSTING UNACCEPTABLE service I have received.