Left stranded

This complaint is directed at the Plumstead branch in Cape Town. After weeks of planning directly with Craig in the branch I arrived back in Cape Town after travelling for work to NO vehicle not even a courtesy call to alert me that I would be stranded without my car for an additional 4 days. After 4 calls this morning while trying to navigate the airport, I received a call back from some lady with news about the car not being available. I told her to tell Craig to call me and his ***ardly behaviour is extremely unprofessional. When he did call me back literally while boarding my flight he could not even tell me when on Tuesday my car would be ready! He again "had to get back" to me. This was highly embarrassing...standing in a queue in close proximity of strangers having an uncomfortable unpleasant telephonic exchange with someone. As explained to Craig previously I would need my car for a planned a paid vacation this week. My family is now stranded and highly inconvienanced because of poor planning and poor customer services of this branch. While load shedding has effected many fascists of our daily life over the past 15 years in this country, does it not make good business sense to deal with a reliable agent who would bring your brand into disrepute? I'm floored that the load shedding excuse was even used? I'm thousands of rands out of pocket and highly inconvenienced because THIS branch lacks customer service and certain members of staff and your agents have poor work ethic NOT loadshedding. No courtesy car or any form of compensation was offered just an mere "I'm sorry". This it not good enough!!!!