Lack of communication

I had booked my car in for a service via email. I was not aware that my service plan had expired. When booking the person didn't check if this on a service plan or cash upfront, is this not part of your policy to do check this? After delivery the car, I got a call to say they cannot do the service because it had expired and its the major service that would have to be done.

The person had informed me that the minor service will be done, even though I missed this on the car is on 180 000kms - which the major service.

I had informed the "service manager" who complete blames me for the lack of communication saying its my responsibility to check this.

She didn't even CALL to apologize for the lack of communications - only email.

She doesn't understand the inconvenience this has caused and the amount of time this wasted for EVERYONE, including her - but that is "my fault" because I didn't check or ask.

If I was told about the CASH upfront, I would have waited till month end. Will rather drive to Alberton or Edenvale to service my car.