I've been ****med

I am writing this mail very disgusted with the service I got from HYUNDAI BOKSBURG,I bought my car last year in September and I must say my sales agent was the best and I don’t regret buying my car as am in love with it, however the upper part of the gear keeps on falling and I had spoken with my dealer who fairly escalated to the boss who advised I can bring the car and it shall be fixed, I took it to the dealer and after 6 hours I got a call from the lady by the name of Kgomotso telling me my warranty is not going to cover the fault as I broke the gear ,I was so shocked and really disturbed as to is this what you get after you buy a car from HYUNDAI??????

I asked how one can break the upper part of the gear as it has no scratched whatsoever and from the first place why did they agree to fix it???as I showed the dealer pics and a video and they managed to book the car, I am very upset and strongly believe what’s being done to me is totally unfair and strongly believe that they need to fix my car for free ,I am not going to pay a single cent, that car is still very much under warranty.

I am writing this letter begging that this matter must be looked into and passively resolved .