Is anyone out there?

On the 5th of Feb my Hyundai Tucson broke down whilst I was visiting a friend in PTA(I live in JHB). My vehicle was towed to Hyundai Wonderboom on the 6th. That's when my troubles really started. I HAD TO CONTACT Hyundai to find out whether my vehicle was with them and what the problem was. Eventually Service Consultant Anerise contacted me. It's almost two weeks and my vehicle is still with Hyundai. Anerise has failed miserably to keep me updated as to the status of my car. In the meantime I am forking out thousands of rands on renting cars. I'm on my 3rd rental and I have no idea when my car will be ready or how much it's gonna set me back. All the money I'm wasting on rentals and phone calls to Hyundai could be used towards the repairs which is probably gonna cost me an arm and a leg. Anerise promised to keep me updated, but she is yet to do so. I think the level of service or rather lack thereof is rather appalling. I CANNOT AFFORD to rent another vehicle. And Hyundai Wonderboom does not seem to care that the customer is kept in the dark. Anerise made empty promises last Wed. I'm still waiting on that elusive phone call/email.