Incredible lack of Service

I purchased a second hand car from Hyundai Springfield Park in September 2014 and since then (it is now June 2015) I have been trying to get someone to fix a problem that I noticed in the first few days of having the car. The car has been in twice to have it fixed unsuccessfully. <br> <br> The disturbing issue (other than it taking more than 8 months to fix this problem) is the lack of any follow up, updates, communication etc. I have probably called every second week since I purchased the car (conservative estimate) and for the last few months my plea has been for someone to call me back and to keep me updated. This has not happened and even since I escalated the issue to the division manager (almost 2 weeks ago) I have not had any response. <br> <br> I don't know how to be more emphatic with my plea for service so I am writing this report...