Incorrect certficate of car registration document

The first review on Hellopeter was submitted 30/08/2019. They phoned me immediately thereafter and promised that they are resolving and should be able to provide documents in few days. That was the last time I heard from them. It does not seem like Hyundai Woodmead care on the injustice they have done to me. It is in days like these when one wishes he had Lawyers.

Below is the background: I received/collected the Hyundai Tucson I purchased from Hyundai Woodmead on the 25 July 2019 but to date I have not received correct certificate of car registration document.

I received a photo of incorrect certification of registration document from Hyundai Woodmead on the 07 August 2019 and immediately discovered that the Owner’s ID Number is incorrect, not my ID Number with name of owner omitted.

It must be noted that I have car allowance and I am obliged to inform the employer that I have changed cars. To that end I need to provide certificate of registration document as soon as the car is in my possession. My employer has been following up with me since I purchased the car on registration document but I have been able to provide. They have a right to take away car allowance since I do not have document from Department of Transport confirming what I am telling them.

I see this as very poor customer service - to start with, such a mistake should not have occurred. How is it that the car I bought and paying for is registered with someone else’s details.

I am not happy driving the car knowing that there are no registration documents. Hyundai Woodmead has really compromised me. What was supposed to have been a joyous occasion no longer is.

What about insurance? The car is not registered in my name. I no longer want to drive this care, I am not comfortable driving the car.

I am wondering if this matter is receiving the urgent attention it deserves. Hyundai has made the sale, made targets (some money) and they do not need me anymore that is why this is not being resolved. This is weighing heavily on me and for the past months have been unable to provide documents at work.

Unhappy customer

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