incompetence from Hyundai Fontainbleu Randburg

on 30/06/2015 I called Hyundai Fontainbloeu to book in my IX35. I spoke to manager who informed hat my vehicle had passed its one year mark but not passed its 15,000 km mark, so I can bring the vehicle in for a service on 10/07/2015. After staying out of work to drop off vehicle, wasting my time and money, i was informed that Hyundai cant service my vehicle. if I was informed the day of the call to wait till 15000 I would have accepted it but instead they sent me various sms to confirm appointment, only to be turned away! It seems like now that I'm complaining nobody is taking responsibility and everyone is passing the buck. I've spoken to the call center who referred me to the parts manager who referred me to dealer principal but nobody is addressing the issue. it seems as Hyundai staff don't know what they are doing. And apologizing is not solving my problem!