JE
Jordynne E

1 reviews | Active since Apr 2019

12 Oct 2019, 20:06

Hyundai Strydompark sabotages clients car during service.

I took my I 10 in to Hyundai Strydompark on the 8th of October 2019 for a standard service as required by the service plan that I pay for every month. A month Prior to taking the car in, I had personally replaced the clutch cable. The clutch was working perfectly. After receiving the vehicle back from the Hyundai Strydompark, they said that the clutch needed to be replaced and this would cost about R10 000. I thought this was very strange due to it working perfectly before taking it in. When I drove the car for the first time after the service, I noticed that the clutch was completely maladjusted. So I checked the clutch cable and noticed that the clutch cable was loose in the engine bay because it was detached from the bracket which had been snipped. I then proceeded to adjust the clutch cable, and the clutch is working fine once again.

Furthermore, the eye level break light wires have been snipped on at leat one occasion (which I found and fixed myself), but I have not been able to find the latest cause of the malfunction of these lights (which occurred after the previous service).

I pay my service plan religiously so that I don't have to waiste my time servicing the car myself. But after the past 3 services, I have ended up having to fix these items that have been sabotaged (and this is just what I have noticed!).

I am one client who's car has been sabotaged every time at my last 3 services. How many have been conned out of thousands of Rands due to their lack of knowledge on how to check that what they have been advised to get fixed, actually needs to be fixed? I have had 2 Hyundai's, and both were excellent cars. But the trust that I had in this amazing brand has been broken by the branches greed and their being un-ethical. I expect that this situation will be rectified by the relevant authorities and that measures will be put into place to ensure that it is NOT POSSIBLE for these dishonest servicers to sabotage clients vehicles. Q

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