Hyundai Strydom Park

I purchased a brand new Hyundai i20 at the start of 2016. It’s over a year and a half later and I have just over 25 000 km on the clock. I noticed a terrible grinding sound coming from my clutch when on an incline. Took it to Hyundai Strydom Park to have it looked at. I have a warranty booster and maintenance plan in place - but these don’t seem to mean much - it appears as though I’ve been paying extra for something of which I derive no benefit. These both include clutch cover (including wear and tear) but have been told that I’m not covered for this. I was quoted R4500 just for them to look what’s wrong - not even to fix the problem. The person I’ve been dealing with told me I had to pay for the replacing of my clutch myself before even submitting a claim to the maintenance provider - who should cover me for wear and tear. It is incomprehensible that a clutch can be worn out so badly after such a short period of time and after minimal kms on the clock. I have explained that my maintenance plan is meant to cover this. I feel conned by Hyundai into having taken the maintenance plan to begin with as I am paying a lot of money and deriving no benefit - I’m not even being covers for what I’m paying for. This is outrageous. I have made several attempts at getting in touch with the manager there - a man named Justin - who does not return calls and is never available. No one provides me with updates unless I call asking for an update. This is ********** customer service and I am not happy at all! Not sure I’ll be a returning Hyundai customer after this experience. Day light *******. I will be taking this up with the ombudsman.