Hyundai Strijdom Park - Terrible communication, worse service

This past week, I have been working with Hyundai Strijdom Park to trade in my old vehicle and purchase a Hyundai Grand i10, without pursuing vehicle finance

The experience was sub-par to say the least, I had to go back to them at least 3 times to clarify the Quote details and communication isn't very clear,

Yesterday I agreed with the salesperson that communication is a 2 way street, so perhaps I needed to go in personally to make myself clear as to what my doubts were, I made that happen and went in,

Important to say that prior to me getting there, the salesperson had intimated to me that I must pay a deposit of at least 20000 ZAR (refundable) to get the Limited stock from Centurion to Ferndale the very same day and then can see the car on that day, some time later,

So I get to the dealership and firstly clarify the quote and it's details, now that I'm happy I agreed to pay the deposit and provide proof of payment, before doing it I ask if it must be an instant payment, she answers no, I can send POP, I do this and walk out expecting to come back later and see the car, getting close to 5pm and not hearing from her I call in, and she says the car is not going to be there, I must come back tomorrow....fine I agree, promise 1 not met,

Day 2 arrives and it gets to around 11am, no communication, I call and ask what the plan is, she says she will get back to me which she does, Now the guys delivering may be late again, and importantly she says that the money must clear before I can take the car off them...that would have been okay to begin with, had they notified me as such from the start....now I understand the delivery itself hinges around this detail...so all other promises they made are null and void,

I got a callback from the manager, he was unwilling to compromise despite their error, I offered to pay in the balance of the money (170k) instantly, but they must wait for the deposit I paid yesterday to clear, he was not willing to discuss,

I ask to speak to the dealer principal, no word for the last 2 hours,

Poor communication and terrible service delivery,

They've got me so far in now I must complete this deal unfortunately, My business probably isn't worth much to them and I'm definitely not a valuable customer to them as I see it, I'll also be writing to their head office,

But I advise anyone else against it!