MW
Marlon W

1 reviews | Active since May 2019

25 Feb 2022, 15:29

Hyundai South Africa. Poor products, poor service!

I’m really annoyed by Hyundai SA. The service and the product is a real letdown. Hyundai Weltevreden park is the worst dealership I’ve ever come across in my lifetime. The vehicle issues- stalling whenever and wherever it wants to; indicators work whenever it wants to. I had to contact Hyundai Korea before I got a response from Hyundai Weltevreden. Their response was as follows: The vehicle is out of warranty as far as the stalling issue is concerned. I have no problem with that, but I was contacted in December 2021 to bring the vehicle to have the part replaced. Unfortunately we had a family member pass away due to Covid and that meant isolation, funeral, preparations, etc. as soon as this was done with, I called them to have the repair done. The part is no longer available. I called them and explained the situation and I was told the part is no longer available or in stock. It’s been several weeks since I spoke to them and still no response. They also wanted to replace the indicator stalk even though this was an issue since we bought the vehicle. I reported it with every service. It was never repaired. Now that it’s out of warranty, they want to replace the stalk. There was no talk of replacing it while under warranty, just some so called’ loose earth wire’ or a ‘loose connection’ that was temporarily repaired. A few weeks ago, the rear door mechanism started acting up. The part cost is insane and poorly made. I’ve chatted to some Tucson owners…it’s a common issue.

I would never recommend the brand to anyone. It’s definitely not reliable.

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