Hyundai Silverlakes poor service on vehicle recalls

I purchased my wife a I20 about 3-4 years ago. We left the country and returned just prior to the pandemic. A few week ago we noticed that the boot paint started cracked and bulging. I contacted Silverlake's Hyundai were I purchased the car from. I was told to bring it in for inspection. I met with Amelia and she asked question about the car. She mentioned that this batch was recalled due to incorrect primer application or something to that effect. She took photos and said she will get back to me. I received a message on the 25/07/2023 asking for the service book for the service history. I searched for the book and couldn't find it. I contacted Silverlake's as that where all the services took place. They could locate anything. I rep**** to her and she rep**** back on the 08 August with service details. I rep**** on the same day asking why is a service book required when you told me this batch of cars have been recalled due to poor workmanship on Hyundai's part? No response with numerous follow up on the chat. The messages get read by no response.