Hyundai - Shocking Service

I would like to see if senior management of this branch read this! I brought my car in for its 60 000km service on 24 Feb 2020. I had asked the guy to have a look at my boot as the paint work is peeling off and definitely should not be doing so as it’s a 2017 i20 white model and bought it brand new. Later when I fetched my car, the sales rep who assisted me walked me to my car and told me yes there had been a defect with the 2017 Hyundai i20 white cars. I was to be contacted the following week with a booking for the panel beater and courtesy car and it is now the 14 March 2020 and I have not heard a single word!

I have called twice to follow up regarding the courtesy car and booking for my car to go to the panel beating shop as promised by the rep and have received absolutely no assistance from this branch whatsoever! It is highly disappointing and sets such a bad image for the rest of Hyundai.

If I receive no assistance, I will be taking this further to Hyundai!