1 reviews | Active since Sept 2021
Hyundai service not trustworthy.
Good day
On the 27 August 2021 I bought my brand new Hyundai Grand I10 from the Hyundai Durban Harbour dealership and was assisted by Nondumiso and Aslam. Now prior to me taking the car I originally wanted a charcoal Grey color grand i10 but was told they only have the red in stock. I decided to look for an insurance company while waiting for my color of choice to arrive, when I eventually found one I was happy with, the insurance company asked when will I be taking the car and I told them I'm waiting for the color to come in. My insurance company calls Hyundai and speaks to Nondumiso. She says that the only available color they have is red and that everything will be ready for me if I decided to get it on that day and in which case I accepted the red color. My insurance asked Nondumiso to call him or email them when I decide to come pick up the car so they will start billing me from that point on, but Nondumiso insisted I come pick up the car that very same day to avoid doing further paper work on her side because the car is ready and all I have to do is pick it up. So in the late afternoon I arrive at Hyundai and I'm led to Nondumiso's office to sign the documents and while I'm in the office only then get told that the car is ready but it has no radio and that they will install the radio at a later date which was something they failed to mention earlier before my arrival. I said to them had I known that I would not have come for the car at all and would have waited till everything is there, why didn't they tell me that that part?? They insisted that I take the car, I'll have my radio soon by Thursday (2 September 2021) and Aslam was going to pick up my car install my radio then bring it back to me. My other issue was I had called people with me who live in different places and ubering them all home would have cost me even more money so I took the car because they had no other way home. First 6 days of owning my brand new grand i10 and I don't have a radio. Thursday arrives I wait half the day for a call from Hyundai and nothing happens. I eventually call Nondumiso to find out what's going on but she quickly says that's not her job, Aslam was supposed to get in contact with me he's the sales Rep, then proceed to give Aslam the phone, but Aslam seemed to have had a case of amnesia where he doesn't remember telling me anything about Thursday, then tells me there are no radios at all and they are being shipped. I tell Aslam this is very unprofessional and mention again have they told me this before I arrived at the dealership I would never have taken it. Aslam then said he'll talk to his "Lani" to see what he can do all will call me the next day. The following day the same thing happens and no call comes, I eventually call at 4 in the afternoon to find out what's the issue and Aslam says he just got done talking to his superior 5min ago and was going to call me, still no radio today, however they have arrived and definitely will have it on Monday (6-09-21). Monday Aslam called me late that afternoon to tell me the same story and that I'll get it sometime this week and I'm still waiting. I'm sorry but I'm honestly appalled if this is the level of service Hyundai gives nor do I even want this car anymore, I would rather go to a different dealership that will give me a complete product and be upfront with me from the go, this is truly has not been a pleasant experience at all with Hyundai.
