Hyundai Service Complaint

At 90k service my vehicle was booked in at Bedfordview Hyundai and all 3 v-belts were supposed to be replaced, which was paid for. Hyundai Edenvale then informed us last year that the one v-belt was never replaced and the Manager Muzi Ngubane dealt with the matter and advised us he will sort it out and further advised that they would be replacing it. We've since discovered that it wasn't replaced. During these service failures we contacted John Leslie, the Dealer Principal who admitted they were experiencing service issues at the Edenvale branch and arranged an appointment to meet but he never arrived at the appointed venue. He also never bothered following up with us if the matter was ever resolved.

Hyundai Edenvale has continuously failed us with workmanship and service issues. We have tried to sort this matter out with Hyundai Head Office (Rishi Michael) but no-one wants to take responsibility.

Their Escalation process is also ineffective, you Escalate to Head Office but then the Customer has to follow-up with the person that you’ve complained about and Head Office is uninvolved in this whole process of resolving the matter. All they do is send an e-mail to the Hyundai Service Manager and that is where their involvement stops. They do not revert back to the customer and they do not follow-up with the branch.