Hyundai selling cars based on lies

I purchased a car from you Hyundai in November last year. Well traded in my Hyundia venue and got a Grand I10.

My request at the time was very clear with Cassien the sales person at Brackenfell Hyundai. We wanted something smaller but also something we could add a tow bar too. Cassiem was then excited to show us the Grand I10 and even said he had an I10 tow bar at his home and would give it to me. I thought well fantastic.

Everything felt very rushed as he was pushing every day to get things done and paper work sorted and I even asked him what was the rush. I mean to get 10 calls during a working day for paper work is a bit of a concern.

Nevertheless the deal was done and Cassiem advised that due to the dealership not having stock of the tow bar we can have it added at a later stage but also that he has one at his home for me. A few later he came back and advised that he could not find the tow bar and I then said that I will have it fitted at a later stage.

I did point out to Cassiem a few faults when we got the car at the dealership like the bonnet that it does not align but he said it is a spacer in the bonnet that needs to be adjusted. I mentioned the scratch marks on the roof and he said it must just be buffed out and when I bring the car for a service they can remove it.

A week later my number plates arrived and I told him about the driver door that does not open from the inside and he said to book the car in. Now the car had 1000 km on the clock when we saw it and when we received it it then had 1780 on the clock. How was 780km added so fast to the car. The wipers were bad and you could hear the brakes and all i was told was to book it in for a service.

I got a company out that said they do work for Hyundai to install tow bars and I paid R5000. This was in January. March 28th I wanted to have my trailer licensed and I hooked it up and boom the whole fitting including wiring fell off. I was ****med.

Last week on the 28th I called Yusuf in Plumstead Hyundai, my go to guy and he advised that my car was not allowed to have a tow bar due to the power of the motor. I then called Ebrahim and he advised he would get Cassiem to call me back as he was now in tygervalley.

No call was returned by 2 April, I then emailed Jason the principal dealer and Ebrahim the sales manager voicing my concerns. I get no response on email. On the 3rd I call the branch and speak to Cassiem asking why he sold me a car that could not take a tow bar. Cassiem acknowledged he said it could take a tow bar and later said he was sorry as he thought it could. So I was sold a car based on assumptions.

I asked to speak to Ebrahim as Cassiem was being rude and even told me to drop the call and call back to speak to his manager. I have all this on recording.

Back and forth the store is not willing to take responsibilty and is saying that Cassiem did not tell me the car can take a tow bar however I can trade the car in but will have to cover the shortfall. This car is 5 months old not even had its 1st service yet. Imagine what the shortfall will be.

I call the customer care and they closed my case based on what the branch mentioned as I advised that I will have to seek legal advise. I was **** to into a contract just so that Cassiem could get commission. I requested a manager but was told they in a meeting.

I need this to reach the senior people in Hyundia and I would then to see the type of service the staff is giving customers. I have been with Hyundai for so many years, recommended friends and family. My dad bought a new i20 just a month ago. I didn't even get my recommendation fee. But hey it is what it is.