1 reviews | Active since Feb 2011
Hyundai SA worst ever
Never trust the warranty they give on your car. I bought a new Kona 2L Executive in August 2019. In Sept 2020 I took the vehicle to Hyundai Vredenburg because water was leaking from the exhaust system. They kept the car for a day and I was told there are 10 holes in the exhaust and they have nevrn seen this on a car with 20 000km on. I then continued to follow up and was told that the dealership is changing ownership but they will get back to me on when it will be fixed. In October Danelle from Vredenburg phoned me to inform me that they will not be repairing the vehicle as Andre from Cape Town declined to fix it under warranty because I use my car to launch boats and drive on the beach - just because I live on the west coast that assumption was made. Firstly I don't own a boat, secondly I recently moved to the west coast. I lodged a complaint at Hyundai SA - no response. Contacted the dealer I bought the vehicle from and was told it is covered. Sent my advice records and extended warranty info through and then Vredenburg told me they will now cover it but they don't stock exhausts for their vehicle and order it from Korea when needed. It will take 21 days. 21 days came and went by and after following up again, was told it will now only land end of November. Worst after sales service ever. Worst warranty, Worst product - how can you not stock a common item like an exhaust for your vehicles locally!
