RF
Ronell F

1 reviews | Active since Jan 2014

12 Feb 2026, 09:15

Hyundai SA Customer Care sucks. They don't care for people with disabilities!

I informed Hyundai SA about poor customer service i received at their Brackenfell branch where the Workshop manager, Nur Tovey and the technician, Tyler Peters thought it was a joke to laugh at me when I request for mechanical assistance for my automatic Hyundai Creta 2022 model. I am physically disabled, and requested if the boot can ve automatically adjusted. I was made to look like a fool when they just laughed at me, and told me NO they don't do that at all. No support was offered, I was just made the fool, centre of attraction. Just because I am using crutches, and a disability sticker does not mean I cannot think . They made me feel small, insignificant and stupid. As if that is not enough, they told me that the USB port in my Creta s only to listen to music, and not for charging my phone. I proofed the wrong when I referenced Chapter5, p88 where it clearly states that the USB port is designed to recharge batteries of small electrical devices using a USB cable. The staff doesn't know there product and Huyndai Manual. The charging block of the Creta was faulty, it overheats when it charges phones. Mr Toevy and Tuler Peters thought I was the laughing stock of the day, the last client to pick up her vehicle, and made me feel like the clown of the town. I will never make use of their service ever. I informed them that the charging port and charging block overheats to the point that it burnt the cable and the c- part in my phone had to be removed with a pliers. Still i remained the laughing stock of the day. I complained about the sluggishness of this vehicle and they at least readjusted the settings. I reported this matter to Hyundai South Africa Customer Care, got a call 48hours later from Catherine. I had to prompt them with another email to confirm whether they received my email. I had no further communication from Hyundai Brackenfell, Hyundai South Africa Customer Care. The customer care for a disabled client and citizen of this country, is appalling. I am disgusted to be driving their vehicle. I will never recommend anybody to buy a vehicle from Hyundai. Their after sales service stinks. Im still awaiting a response from Hyundai South Africa Customer Care. How disgusting and disappointing.

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