Hyundai SA

I bought a new Hyundai Creta CRDi in 2018. In 2020 it was recalled for premature rusting of both front doors which were replaced under warranty. In late 2023 I noticed the same fault and raised a customer query with Hyundai SA. Despite having a 7 year Warranty policy which is highlighted in all their sales material they refused to entertain this claim - their reason being that "they do not fix the same fault twice"! Heibo!!! I then lodged a complaint with the Ombudsman and in late February I was asked by Hyundai SA to take my car to Hyundai Pinetown for an assessment which I did. The report confirmed the finding that both front doors were showing signs of rust damage. Hyundai SA's response to the Ombudsman was the same - "we do fix the same problem twice". The Ombudsman is yet to rule but I find this approach by Hyundai SA totally unacceptable - they failed to fix a recall properly the first time and are now denying accountability.