EH
Ewert H

1 reviews | Active since Feb 2015

24 Dec 2016, 22:16

Hyundai Rustenburg (Waterfall Mall)

<p>I bought a New I20 from the branch,My Sales Executive Riaan was very Friendly and Helpfull to get the deal approved as I also traded in my Old Car....When I received my new car I was advised to wait a few days for the new number Plates and was given a permit....After about one week not hearing from the branch I contacted them and was advised it was not ready and I must call again after a few days....Later the week I contacted them again and was advised by a Lady the number plates are there and I can come and collect them....With my arrival at the branch I was advised the number plates are not there and I must wait a bit longer.Drove al the way for nothing.Phoned Riaan again a few days later to enquire about the number plates,he advised me the plates are there and I can collect the number plates.....On arrival again the number plates was not ready Again.Again I had to make a trip and leave empty handed.....I only received my number plates on the 3rd time phoning the branch again a couple of days later........Furthermore When I traded in my old car I accidently left my Etag in my old car,I phoned Riaan to advise him what had happened....He promised me that he will phone the new owner and ask him to return my Etag.....I waited some time and phoned Riaan again.....He had no feedback for me....It is now been two weeks later again where I contacted Riaan twice during the week and I am still waiting for feedback and still no Etag....I walked into a new etag store today eventually and bought a new tag which cost me R150 plus penalty fees which the new owner racked up..My point here is really the frustration of contacting the branch regularly to find out any feedback and was not contacted as promised by Riaan....Your after sales Service is surely not what it is suppose to be.....I am really enjoying my new car as I did with my other Hyundai Vehicles but would surely not recommend the branch just because of the service......</p>

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