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Caitlin C

1 reviews | Active since Nov 2018

26 Feb 2019, 12:19

Hyundai Roodepoort sold me an unroadworthy car. Shocking and ********* service. No communication.

Hyundai Roodepoort sold me an unroadworthy car. Shocking and ********* service. No communication.

I purchased a Renault Captur from Hyundai Roodepoort dealership last year November. A purchase I deeply regret now. There has been issue after issue with this vehicle, very disappointing to say the least.

The vehicle was sold to me in a non-roadworthy condition with brake pads that were COMPLETELY worn down to the extent that only the back brakes were in use. I was driving my daughter in this car. Horrific that your dealerships allowed the vehicle to leave your premises in this state, after being assured that it had passed a roadworthy! Worst is the car was taken back to be fixed up and returned with the brakes in exactly the same condition (and other issues not fixed, but that's another conversation altogether) .

I have been waiting since last year for the button on the dash to be repaired, a condition of purchase - 3 months ago. I have followed up multiple times and nothing seems to be happening or else I am just not being communicated with.

Secondly, I see that there is a whole chuck of rubber lining missing from the drivers door. I was noticing a breeze on my arm when driving that I couldn't figure out until I found this. It is not easy to see at a glance, but yet very obvious when inspecting.

The manager is not responding to me. The only person who responds is the salesperson, but I have to follow up continuously and then still no ongoing communication.

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