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Nikiwe N

1 reviews | Active since Apr 2019

22 Apr 2021, 16:22

Hyundai Roodepoort incompetence

I took my car in for service as it's due I waited up until the car was done before I could go the car started to make strange noise from the back before I could leave the dealership so I stopped stepped inside informed the service consultant Chris thereafter they informed me it's water after the car was washed that got into contact with the brakes so I waited until they cleaned it again as I was making my way home almost 8 to 10 kilos away from the Hyundai Roodepoort dealership the car started to lose power only motioned slowly I called the dealership to Inform them of the problem they sent two technicians to assist they got there did their check said to me now I need to call my insurance as per their superior so they can assist me as I did not have airtime I told they would need to get me airtime ot get roadside assistance they took me to their office my car left abandoned on the side of the road as I write this am at the dealership and I'm stranded the lady here is telling me that now I need to sort myself out in terms of transportation to get home have now however authorized for the driver to get me to witpoortjie where the car is

Now I'm concerned and regretting taking my car in for service because now it's costing me they being rude not assisting me idorve my car to the dealership with no problem yet now it's got problem I need it in the condition it was in as I brought in for service this is totally unacceptable and inconvenient if it means I must sleep outside the dealership so be it

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Nikiwe N's update23 Apr 2021, 09:43
Reviewer Update
I'm very disappointed and outcome and how the situation was dealt with at the Hyundai roodepoort yesterday when I took my car in for service yesterday when I took the car when I was about to go home and made it loud strange from the back and then I immediately stopped because I was still in the dealership and that inform them that the car is making such a loud noise and I don't understand and they came back to me while I was waiting they said to me that the car had been in contact with water while washing it and then as a results it's making that noise so they just cleaning it up so that I can have the car so fine I waited patiently so as I so the car has lost power motion slowly and then call the dealership to inform them what was happening they say they told me to find a safest place where I can wait for the technicians so I did wait and a service station at vooma and Randfontain road and their technicians arrived when the technicians arrived they checked the car they couldn't resolve the whatever issues was the car had a engine light that was appearing on the dashboard it couldn't accelerate it wasn't moving my car when I took it for service it didn't have any of those problems so they ask me to call my insurance so that my insurance can tow the car back to the service station as the the car couldn't move the step pill and as a result my car was left abandoned as I went back to the dealership to make a call toget roadside assistance as we made our way back to the building the insurance person wanted to enter the building almost like 6 to 7 minutes away waiting they didn't open the gate so we had to use the exit that they are using to enter the premises so he drop the car and then I went inside to ask and regards to transport arrangements what's gonna happen now because it's late and I have no means of transport to get home the Lady by the name of Amanda told me to my face that there's nothing she can do she was old authorise for me to make a call to the insurance and as a result of the car I have to wait for them to do checks on it and that is as far as she can help me and then I was like okay if you can't help me now can I speak to someone who will at least help me in this case Amanda just told me that she needs to close the building and then I'll need to leave so I so I stepped outside and I waited waited was around 5:00 at least up until 6:30 and then came this lady who works the sales department I think she was departing she offered to take me home that is the only way I got home they didn't care how I got home they chased me out like a dog like I was not a customer and it's very concerning because when I took my car my car was in a good condition it was driveable it didn't have any problems I was only taking it there because it was due for a service and I didn't want to drive a car that was not serviced so I use my car for work now I'm carless and no one is getting back to me that service their consultant was very unwelcoming the consultant that was assisting and booked for the service for me by the name of Chris he never got back to me as I'm writing this review now no one has contacted me regarding the vehicle as far as they're concerned I believe they don't care because they all left but no one is ever tried to contact me all to find out where I have been or how I Left behind so I guess that's how they treat their customers so I would urge anyone who's doing business with them and I to be extra careful and cautious because the only thing that they care about is themselves and they don't care about their customers especially in my experience from what I've experienced yesterday I wouldn't recommend anyone to go to any Hyundai because it seems like you're gonna have problems and it's sad because now we have to service our cars and we have to maintain our cars through them who is the maker of this vehicle

I'm really hurt and traumatized by what I experienced yesterday