HVDW
Hannes Van Der Westhuizen

1 reviews | Active since Feb 2024

09 Jan 2025, 22:11

Hyundai provides the worst/no Customer Care

We bought a Hyundai Grand i10 from Hyundai Bloemfontein brand new. Halfway through its Warranty the vehicle had a problem with the gearbox. We gave the vehicle to them to fix and it took them 6 months to do that and give as the vehicle back. We had to fight at first with Customer Care to get a courtesy vehicle from them, but the last few months they gave us one. NOW after they gave the vehicle back it was barely 6 months and the gearbox is broken again and had to send it back to them. Now Customer Care refuses to give us a courtesy vehicle after THEIR vehicle failed us twice, still under WARRANTY and GUARANTEE from the last time they fixed it. This vehicle is our only form of Transport and for the last month we have spent almost R10 000 on renting a vehicle. We stil have no answer on our vehicle and Customer Care still refuses to do their job and help their customers. To all reading this be warned do not buy from Hyundai as it is clear they do not care about there customers. The Biggest Joke about Hyundai is that they have a Customer Care Department filled with empty promises and no CARE!!!!!! for their Customers. It also seems any Dealership that belongs to the MOTUS group exprience the same problems so who are we to blame for all this?????? Now in all Fairness we will not be recomending anybody to do bussiness with Hyundai and the Motus group.

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