Hyundai Polokwane (Kia Multifranchise) bully tactics and disregard for customers

My car was booked in Polokwane Hyundai (Multifranchise) for having worn out CV boots which i was supposed to claim from Liquid Capital Maintenance Plan. While at their workshop, their technicians misdiagnosed my car and said the CV Boot was damaged as a result of object picking on the road and as a result Liquid Capital refused to pay due to their misleading statement. I protested that and their Workshop Manager Hendrik Whitaker went to inspect my car and found that the CV boot was worn out. Email was sent which i have proof to Liquid Capital with yheir revised diagnosis and Liquid Capital still refused to pay as a result of their first statement. I then asked the Workshop Manager to see how he will fix my car and he said it was not his problem and he can't do that even though their statement made Liquid Capital to refuse to pay for the CV boot

Now they are changing their story that Liquid Capital refused to pay because it was not long i jave claimed for the CV boot. They are also claiming the CV boot cannot come separately in contradiction with how the CV boot came separately when i claimed at Hyundai Bedfordview