LS
Love S

1 reviews | Active since Feb 2016

05 Jul 2019, 09:04

Hyundai Polokwane

Today I booked my car in for service at Hyuandai polokwane & arrived at 7:15 am. Around 11 they called me to inform my car will be ready at 12:30. 4pm I went to fetch my car and it wasn’t ready yet so I waited. I finally got my car after waiting for long and the car wasn’t washed properly and had oil on the seats. The car still indicated on the screen that it needs to be serviced. My phone Aux wasn’t working anymore and I was told there is nothing they can do about it. The guy came in and inserted some wire into the key hole and told me the car was fine. I drove for a few minutes and the same message popped up. I went back and I was told that the car needs to be manipulated and they are closing and going home. My service book was stamped and I’m not even sure if my car was serviced or not. I’m so stressed and nobody seems to care.

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Replies (1)
LS
Love S's update05 Jul 2019, 12:59
Reviewer Update
So I called in the nearest hyundai which is Mokopane to have my car looked at since I had already left polokwane to drive to jhb and they told me I will have to pay R600 out of my pocket before they can assist &that amount is not covered by my plan, or drive to polokwane for assistance. I also received a call from PLK to bring the vehicle in but I had brought it back twice yesterday already and I have left PLK and I’m much closer to mokopane.
However I would like to thank the Hyundai in Sandton for their telephone assistance. I called them and they assured me that I should bring the car as soon as I arrive in jhb and they will assist me at no cost. Our communication was straight forward. I have serviced my car in sandton before and their service is always excellent . Thank you Hyundai Sandton.