HYUNDAI PLUMSTEAD/DIEP RIVER BAD COMMUNICATION SKILLS

HYUNDAI PLUMSTEAD/DIEP RIVER!!!! (CAPE TOWN)

If I could rate 0 stars for the workshop service department of this dealership I'd happily do so!

Service Advisor- Veronique Hendricks 30/06/2022 Vehicle was booked in for a coolant leak. I waited for the car from 7am and eventually got the car after 11am. The repair of a radiator pressure cap was diagnosed as leaking from the seal within the cap. They had it replaced as it was still under warranty. This very day I had done roughly 150kms after the repair was done. When I had arrived home there was still a coolant leak at the overflow pipe. I have taken a picture of the now new coolant leak.

01/07/2022 I return to the dealership at 7am that morning. I spoke to Veronique, the service Advisor, who I dealt with the day before. I was very understanding as to the coolant leak still present and she apologized. I told her I understand and said these things happen and I just wanted it sorted. I waited for the vehicle AGAIN. This time I received my vehicle after 9am. Veronique had then told me it was diagnosed that the overflow pipe was leaking because the pipe was rusted on the fitting bit. Firstly there can be no rust on the fitting because the radiator is plastic and the pipe is rubber and there's no sign of rust in the cooling system because there is antifreeze within the cooling system and if there is rust in the cooling system why hasn't any pre recommendations or any precautions given to me as the car is under warranty so therefore your duty as the servicing dealer is to fix the problem! Secondly I am a qualified automotive technician so I know what exactly goes on with a problem like this. I was then told that the part will take the rest of the Friday and over the weekend it'll be transported through to the dealer as the dealer has no stock. Part will arrive by the following Tuesday which was 05/07/2022. I had no problem and left without a fuss.i was advised I may still drive the car as it's safe to do so.

05/07/2022 I made contact with Veronique, the service Advisor, and she as I have heard nothing from her since. She says the part hasn't arrived due to late arrival and blames load shedding. She also explains that her day was hectic and apologizes for not getting back to me. Veronique also says that the part will be arriving Friday 08/07/2022. I still hear nothing from the dealership after 2 days.

08/07/2022 I hear nothing from the dealership. I manage to reach reception and was told that Veronique is busy with a customer and that she will make contact with me. I still hear nothing.

It is now the 12th of July and I have heard nothing. I made contact with the dealership and when asking to speak to the manager or Veronique they are always getting back to me. I still have heard nothing.

This service is beyond pathetic and I have never experienced customer service this bad before. Why should I run after this dealership what sort of customer service is this. If I were the CEO of this dealership I'd be ashamed to let your standards of service be this pathetic. I am in the trade and have been for 10 years. I have not seen this service in my time from a dealership. I'm honestly amazed the doors are still open of this business. I also never rate businesses online this is my first time so please imagine for yourself how bad of service I am experiencing. There is no excuse for not contacting me. My contact details were given on the 30/06/2022 upon my first visit. I have no faith in the HYUNDAI PLUMSTEAD/DIEP RIVER SERVICE DEPARTMENT