1 reviews | Active since May 2012
Hyundai Pinetown. BAD BAD Service
I have never experience service as bad as that off Hyundai Pinetown. First vehicle was ordered and I informed Ntando that vehicle licensing will not be possible in KZN as our BRNC's for JHB. I was informed that all will be fine. On collection day Cartrack arrived to install the tracking unit. Vehicle was not available after I was informed that it will be at Hyundai. I phoned Ntando who at first answered my call and then he could not hear me. I tried calling again, Phone off!!!!. Eventually the vehicle arrived and the tracking unit was installed. Not happy however nothing I could do with my drivers sitting and waiting. Vehicle was collected. (NEW) Speedo not working , Lighter port not working. I phoned Ntando who explained to the staff how to connect the speedo. According to Ntando the lighter was not working because Cartrack installed a tracking unit. I phoned CarTracK that informed me that they did not go close to the lighter unit. After my drivers went back to Hyundai they refused to assist and I had to phone Ntando again. Now they would like to book the vehicle for and entire day, ( Ek company work horse vehicle ). Ntando sent me the Reg papers and ONLY after I called him to say the plates are expiring, he informed me that I need to go to the license department in JHB. So today I did after not being happy once again. Vehicle registered under the incorrect address, Now I had to come back to the office to draft a letter for the licensing department saying that it's the incorrect address. After wasting half a day. Phoned the dealer principle, No answer, Phoned the cellphone. No Answer. Now we know why the service. Well DONE Hyundai Pinetown for now service at all. I phoned Hyundai HQ who now wants me to draft a letter and send it, They do not take complaints over the phone
