1 reviews | Active since May 2019
Hyundai Pietermaritzburg unsatisfactory service
This is a review of Hyundai Pietermaritzburg service workshop. The service rendered by Hyundai Pietermaritzburg has deteriorated to such an extent that I do not trust them with my vehicle anymore. I have been having trouble with my headlights which are not properly focused and I took my car in to this workshop without an appointment. They took my car into the workshop and after a while, they told me it was sorted out. However, I found that the problem was just worse. I then phoned Hyundai and the person at the workshop reception said that I should take my car to the panel beaters who repaired my car as they would have adjusted the headlights. The panel beaters checked my car and told me that they did not adjust my headlights and that only Hyundai can do that. I then went back to Hyundai and the workshop manager was not very interested in listening to me, he just asked the receptionist to book my car in, then they would sort it out. I found the workshop manager to be rude and unprofessional as he would reprimand his staff in front of customers and he would not listen to the customers, it seems like he is always too busy to listen. Another person I know who took his vehicle in for a service to this workshop told me that he was very unsatisfied with the service as they did not do what they were supposed to do. They were taking shortcuts. I'm writing this review in the hope that it will make Hyundai Pietermaritzburg improve their service as I love my car and just want Hyundai to help me maintain it properly so as not to encounter future problems due to negligence.
