Hyundai Pathetic service

Hyundai South Africa

Hyundai Springfield DBN

Ombudsman

The worst service you will ever get Never use them.

Common fault that everyone driving a i20 must know and which many are suffering with, the auto gear will either slip or if you change the gears it will remain in its previous gear!

So I called Hyundai Assist, they advise that I have a warranty and they will tow it to Hyundai Springfield Durban, when it gets there I’m told my mileage is just over the 90k mark and I’m required to do the service before they can process the warranty. I advised the assistant clearly that I purchased the vehicle it was 64000 and needed an extended service plan which I also purchased, but the current 60000 service could not be done cos of the waiting period and only from 75000 could be covered.

I was then advised to do the 90k service so they can process the warranty, (which they ******* me into doing) which was done and now I’ve been told I did it but the warranty cannot be held So deception and lies is the name of the game And the DP Kevin Naiker was no help at all as he convinced me to do it know my situation.

Waste of time Hyundai

What you should know: The i20 gearbox shifter cable snaps around 4 years of use on most i20s manufactured on 2015/2016, falls under warranty

I still have a warranty on the car and they refusing to replace the part

I’m now stuck without a car at my expense using uber to move around, I asked for a courtesy car and the DO says they don’t do courtesy cars knowing that they don’t have the part and this is an inconvenience to the customer

Pathetic service from them!!