Hyundai.... Nasty after sales Servicing Department

If u are buying a Hyundai, the service department is not a nice place, at their branches. The customer service is the worst. If u want to be humiliated then buy a Hyundai.

My experience with Hyundai Stridjom Park Service Centre. I made an appointment to take my car in between 7am and 9am. My alarm system was activating itself. It also locked me out of my car! I was afraid I may have a Ford experience. Where the person got locked in the car and it caught alight. The person burnt to death! This morning I took my car in for the alarm to be seen to. Then I was told I need to have my own transportation home. Which I was not informed of when I made the appointment. Also, I am to pay for the diagnostic test because the alarm system is out of warranty. Hyundai fitted the alarm system. Y was I not told these things at the time of the appointment. According to Mikayla the receptionist this is a stand procedure, I must know Hyundai's operational procedures! So I called customer services to make a complaint while I was still at the dealership, and this lady informed me that I must speak to Sydney the Dealer Principal. I asked her y Anton and Mikayla not tell me this? They do not want the Dealer Principal to know when they mess up! How shrewd, Anton looked me in the face and told me to make another appointment. How nasty! I did speak to the Dealer Principal and he arranged for me to be dropped of by the sales department personal, and my car seen to today.

The after sales is pathetic. Could Anton the workshop manager not sort out this situation, which Mikayla was responsible for? The sales department are absolutely fantastic people. They are always accommodating. Why is the services department so full of issues?

I am a flagship client for Hyundai. I love their cars. They are reliable Hassel free. But the service department needs a shakeup as far as customer service is concerned. Hyundai has now lost a client. Next yr my car will be 3yrs old, I can sell it. I will not buy another Hyundai because of the humiliating afer sales customer service I received at their Serving Department . I don't need this kind of abuse and bad treatment, for giving people a job.