Hyundai Loui Trichardt very bad service

Good day,

I am dissapointed for days.

My car had started making some noise when I slow down or take off then I decides to take it for service , when they asked if there is anything specific to be attended to, the noise was one of them; when I asked what might be causing the noise the said breaks pads might be finished but they would verify.

When the vehicle was inside they called me to say my break pads were 0% left hence they even refused to take out my vehicle and give it to me since I waited the whole day for them because they told me the vehicle do not stay overnight at the workshop and I had to travel the next morning, only at the end of the day they told me to come collect the car the following day...okay fine...

The following day I paid R5806.51 and they told me the noise and everything was attended to and it was indeed the break pads and they were replaced.

The nightmare started when I first noticed the airbag red light notification that was always on and never goes off but it was perfectly fine before taking it for service and also noticed that the noise was stil there but a little better than before I took it in for service, the sound gradually kept on getting stronger again as I drove the car.

I called Hyundai Louis Trichardt to explain everything because I was away, then told me to bring in the vehicle which I did with no hustle... we tested the vehicle with the technician, the noise was there and I showed him the red airbag notification he acknowledged.

On collection of my car: 1. They told me they checked the car and I had to pay R700 and something, I do not even remember the exact figure because I did not want to hear any other payment since I paid a fortune, I told them the car is a come back I am not paying for it it was not my fault that they did not do what they had to do; eventually they said since I did not sign that I would pay that amount before taking my vehicle back in the workshop they waved it away I ended up not paying it...

2. To my suprise they said they checked the vehicle and even drove it outside again to recheck it and they did not find anything wrong with it, they even removed all the wheels and only found and took out few stones other than that there was no problem; I told them about noise and they startes saying I did not mension it prior the service, they checked their paperwork it was there, I told them they said it was the break pads they started saying so many things that did not add up calling the senior technician who helped with absolutely nothing and I asked about the technician I checked the car with and he verified well they never called him to verify because it was also different papers from the once he was writting on.

I eventually gave in about the noise and then asked them about the airbag notification to my suprise they acted suprised as if they do not know anything about the notification, again I told them I showed the technician I checked the vehicle with and he acknowledged and promised they would sort it out and he was writting things down, they asked me to go check if the notification was there, I did and it was stil there; they gave me a quotation and said I need to pay +-R2225 for a 'clock spring' in order to fix the red light, I refused and asked them how do I pay for something that went wrong in the workshop because when I brought my car it did not have that red light notification that did not want to go off, they then called the same senior technician whom again helped with nothing except telling me if that happens I am liable to buy the clock spring myself and he ended up saying overtime the notification will go away and the other technician came and said maybe it is the sprays on the dashboard which I told him I hardly use car sprays and nevertheless the notification came up only when the car was inside the workshop.

I left Hyundai very disappointed as they did nothing to my car except for washing it and I had to waste another full day for nothing, and thinking about the amount of money for service I paid I so regret.

Right now its been a month (service was on 26 February 2019) since I took my car for service, the noise is now way too much, now even worse than before service, I even feel so ashamed when I take off or slow down; the last time I heard the similar noise was in taxis when they were stopping or taking off, I am so not happy.

I feel even someone who took their Hyundai car to some ***** corner for service they are happier than me and they paid way much less than I have. I feel the up and downs and the useless explanation was because I am a woman they sure I do not know much about the ins and out of cars sense they insisted I pay more and for every little thing they talk about.

I so hope to get help before my car gets further damaged if it is getting damaged, because definitely the noise is a sign of something not being very right somewhere which the right people/company failed to diagnose or repair.

Very disappointed.